Manual qualification: 5 steps, wasted reps
- 01Caller reaches IVR / receptionist👤 Receptionist · ⏱ 30 sec
- 02Transferred to sales rep queue👤 Sales rep · ⏱ 1 min
- 03Rep answers, discovers caller is unqualified 60% of time👤 Sales rep · ⏱ 5 min
- 04Rep collects notes, tries to salvage or exit👤 Sales rep · ⏱ 3 min
- 05Logs to CRM, moves to next call👤 Sales rep · ⏱ 30 sec
- Total time
- 10 min / call
- Handoffs
- 2
- Humans
- 2